Enhance security with Two-Factor Authentication

In December 2022, RollKall introduced Two-Factor Authentication (2FA) for the RollKall mobile app, giving officers enhanced security options. In February, 2023 RollKall enhanced these 2FA capabilities by extending them to agency and client users who log into RollKall via the web app.

In addition, LEA administrators can request that 2FA be made mandatory for all users at their agency. Continue reading to learn how to implement this powerful security feature for your account.

How to enable 2FA for the RollKall web app

To enable 2FA for the RollKall web app, navigate to your account page and find the section called "Security" (formerly "Change Password"). In this section, you can enable 2FA, change the phone number used for 2FA, or change your account password.

Clicking the "Enable" button next to the 2FA setting will start the verification process (don't worry, it's quick and easy).

First, you will need to enter a verification code that will be sent by RollKall to the email address associated with your account.

Then you will be prompted to enter your phone number. RollKall will send a second verification code to your phone that you will need to enter.

After that, you're done! Your account is now protected by 2FA. You can confirm that 2FA is active if the 2FA option shows your authentication phone number and the "enable" button has been replaced by "disable" and "change" buttons.

How to make 2FA mandatory for your agency

Some agencies require 2FA to be enabled per agency security policy. If you wish to make 2FA a requirement for all RollKall users at your agency, please contact your account manager, or our support team at support@rollkall.com.

Click here for more information about enforcing 2FA for your agency.

Click here for more information about 2FA for agency users.