How do I set up my client portal?
Once an officer works a job through RollKall, they will submit an invoice to you at the end of their shift via email. After paying the invoice, you will be prompted to create an account. Once you have an account, you can request officers, view the details of all upcoming jobs across all of your locations and keep up with the coordinators or agencies you work with. (Client portal set up occurs during your first use only.)
Why am I utilizing RollKall for the payment process when I'm hiring officers from the agency?
The law enforcement agency has chosen RollKall as a convenient and efficient solution to streamline the payment process. Payments are facilitated through the RollKall platform, opening up the ability for businesses to pay via ACH or credit card and allowing law enforcement agencies to accept electronic payments as well.
What are the fees listed on my invoice?
Service fee: This supports the ability to provide and maintain the technology and services offered, which streamline and ease the use and experience.
Admin fees: These are fees determined by the law enforcement agency and can include anything involved in administration, management and equipment
Why am I receiving an invoice? I’m accustomed to paying the officer directly.
The law enforcement agency has introduced RollKall to facilitate off-duty for better transparency and a more efficient scheduling and payment process. Through RollKall, the agency automatically generates an invoice for every job. By centralizing transactions in one place, the agency maintains a comprehensive record of off-duty work and facilitates more efficient management and oversight of these details.
I need to dispute an invoice. Who do I call?
Please call your contact or coordinator at the agency. If you need further assistance or can not reach your agency contact, please call RollKall at 855-765-5525.
Can I get RollKall's contact information to set up in our accounting system?
You may be required to set RollKall up as a vendor in your accounting system. If so, this is the contact information required:
600 E Las Colinas Blvd Ste 900
Irving, TX 75039