From Service in Crisis to Service Through Innovation: The RollKall Mission

By Chris White, Founder, RollKall Technologies

In September 2005, Hurricane Katrina devastated New Orleans and the surrounding Gulf Coast. The storm not only displaced hundreds of thousands of residents but also left a once-vibrant city in ruins. Law enforcement was stretched thin. Agencies were overwhelmed. Communities cried out for help.

From Cherokee County, Texas, four deputies, myself included, answered that call with hundreds of other law enforcement officers from across the country. The request came in through the National Sheriff’s Association and the Texas Division of Emergency Management. The directive was simple and urgent: “Send help. Send it now.”

When we arrived, we quickly understood the scale of what we were walking into. Entire neighborhoods were underwater. Infrastructure was destroyed. Residents were desperate for food, water, and safety. Officers who hadn’t slept in days continued working, offering what little food they had to the volunteers arriving to help.

The experience underscored something I’ve never forgotten: the importance of coordinated response, resource management, and service beyond jurisdictional boundaries. In moments of crisis, agencies don’t have the luxury of inefficiency. They need structure, accountability, and support, immediately.

Fast forward twenty years, and the challenges facing law enforcement look different, but they share the same underlying truth: agencies are being asked to carry enormous responsibility without adequate systems. Today, across the country, law enforcement agencies are tasked with managing off-duty and paid-detail programs that often amount to multi-million-dollar operations. These programs are essential: they keep communities safe, businesses secure, and officers connected to the people they serve.

Yet historically, there has been no purpose-built solution to manage them. Agencies have been forced to rely on spreadsheets, paper processes, or piecemeal tools. This creates risks: financial, operational, and reputational. It also places unfair burdens on officers and command staff, pulling time and attention away from their core mission: public safety.

That’s where RollKall comes in. Our platform was designed to solve this exact problem. We streamline the off-duty process end-to-end, bringing transparency, accountability, and efficiency to programs that have long been underserved. RollKall ensures that officers are paid fairly and promptly, that agencies maintain oversight and compliance, and that businesses can confidently engage law enforcement to meet critical security needs.

The lesson I carried from New Orleans twenty years ago was simple: when a community calls for help, you answer. Today, the calls sound different. They aren’t broadcast through a national plea for emergency aid, but through the daily struggles of agencies trying to manage programs without the right tools. Still, the responsibility remains the same: step into the gap, provide structure, and serve.

At RollKall, that is our mission: to honor the spirit of service that carried me into New Orleans, by equipping agencies everywhere with the solutions they need to serve their communities better.