Case Study: Law Enforcement Special Event Infrastructure

At a Glance

100+ law enforcement agencies supported
Under 60 days from onboarding to operational readiness
1,100+ officer assignments for a single World Cup match day

The Challenge: One Event, Thousands of Assignments, More Than 100 Agencies

Major special events require agencies to coordinate thousands of law enforcement assignments across their own officers and supporting jurisdictions. Every assignment, schedule change, approval, hour worked, and payment must remain visible, accurate, and accountable. Traditional spreadsheets, email, phone calls, and disconnected systems were not built for this level of operational complexity.

The Solution: One System of Record Across the Operation

RollKall gave lead agencies a single software infrastructure to manage assignments, participating agencies, officer availability, approvals, verified time, communications, and audit-ready records. Agencies retained command and operational control. RollKall provided the infrastructure that allowed them to execute at scale.

In Their Words: Host-City Command Staff on RollKall

“Atlanta is proud to play a major role on the world stage for the 2026 World Cup, and that starts with making sure we’re fully prepared behind the scenes. RollKall gives us a modern, streamlined way to coordinate staffing across agencies, track resources in real-time, and maintain oversight. It helps us operate more efficiently and transparently, so we can deliver a safe, well-organized experience for residents and visitors alike.”

Chief Darin Schierbaum, Atlanta Police Department

“Throughout the planning and execution of the FIFA World Cup in Kansas City, RollKall proved to be an invaluable staffing and scheduling tool. The platform allowed us to manage thousands of hours of assignments filled by hundreds of officers while providing the flexibility needed for an event where schedules, locations, and details changed frequently. It streamlined scheduling, improved communication, and significantly reduced the time our staff spent on logistics, allowing us to focus on delivering a safe and successful event.”

KCPD Event Team, Kansas City Missouri Police Department

“Please accept my sincere thanks and appreciation for the incredible customer service support. It was personable, patient, flexible, and prompt in responding to my requests on a nearly daily basis throughout our support of the Atlanta Police Department, enabling me to lead our special agents on each of the five events without any concerns over the official documentation of participation.”

Office of Professional Standards, Georgia Department of Corrections (mutual aid, Atlanta)

Infrastructure, Not Intervention

RollKall is not a security company or staffing firm. It is the software infrastructure and system of record agencies use to manage vendor-paid details, overtime, grant-funded work, and complex special events. The platform gives departments the control to schedule officers across their own department (and mutual-aid agencies if desired), assign posts and supervisors, track time worked and approvals, and maintain command control with audit-ready records.

Agencies retain full authority and operational control. RollKall provides the infrastructure that makes multi-agency coordination possible at scale, whether the agency runs the program itself or has RollKall run it on the agency’s behalf. Same platform. Same visibility. Same data. You can outsource execution without outsourcing governance.

Eight Capabilities Behind the Upgrade

Agency-owned command control. Software only, with no operational risk transfer. The agency keeps authority, posts, and approvals.
Budget-neutral model. The program funds itself, so there is no recurring line item to defend each budget cycle.
Multi-jurisdiction job sharing. One system across agencies with full visibility and controls. No double booking, clean substitutions.
Payments at scale. Verified clock-in and clock-out, automated invoicing, and 1099s handled digitally. If someone works, they get paid accurately.
Direct finance integration. Connects to city and county finance so reconciliation, reporting, and audit live in one place. Open integration, no forced single-vendor suite.
Liability and Workers’ Protection. Coverage built into the platform, designed to protect officers without assuming an employment relationship.
Enterprise security. SOC 2 Type 2 posture and a single audit trail built into the platform, not bolted on.
Live in 30 days. A guided rollout with configuration, training, a pilot, and on-site support in time for the event window.

Value on Game Day, and Every Day After

For Special Events

Multi-agency assignments managed in one system, with no double booking
Live command visibility, fast reassignments, and mass communication
Accurate pay from verified time, with disputes designed out
Grant-ready, audit-ready records that hold up when questions start
Guided 30-day rollout with on-site support during the event

For Agencies Year-Round

One long-term system for off-duty and special events, not a one-time fix
Budget-neutral program that funds itself
Finance integration for reconciliation, reporting, and audit
Compliance, transparency, and accountability across the agency
Officer trust through accurate, on-time pay and clean documentation

Why the Model Matters

Special events expose the two ways agencies create risk: too little oversight, or too much vendor intervention. RollKall was purpose-built for the balance, delivering modern oversight and efficiency while preserving the program structure, operations, and necessary audit trail.

Trusted Nationwide. Proven at World Cup Scale.

For the 2026 World Cup, RollKall powered host-city operations in Atlanta, Kansas City, and Dallas, along with the many surrounding agencies that joined through mutual aid. That is one moment in a platform used by departments across the country, every day, to run their off-duty, special-event, and overtime programs.