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Product Updates

Enhancement
05/10/2021

Chat Functionality in the Platform and Mobile App

Chat is available on active jobs for officers, coordinators, and supervisors assigned to the job. 

Other officers on the job will be notified if they are mentioned during a chat, and they will only know a chat has started if they access the chat room.

Phone-chat

There are three steps you need to perform.

  • Go to your active jobs and tap the job posting.
  • Tap the blue button in the bottom right corner with the three dots.
  • Tap the chat option.
  • Chat with the Admin user who created the job, any supervisors, as well as other officers, just like a standard texting app.

 

Access to Chat Support

Support Article:
App User Support

Portal Article:
Portal User Support

FAQs for App Users

How do I find chat?
Chat will only be available when a job is active. Navigate to your active jobs list, click on job details, and tap the blue button with the three dots on it to display the chat option.

Who can I chat with? 
You can chat with any officer, coordinator, and/or supervisor who is a part of the job posted. Your chat history is saved for audit purposes.

FAQs for Portal Users

How do I find chat?
Chat will only be available when a job is active. Navigate to any active job and find the “Open Job Chat” right above the map to start a session.

Who can I chat with? 
You can chat with any officer, coordinator, and/or supervisor who is a part of the job posted. Your chat history is saved for audit purposes.

Recent Updates
See the latest RollKall feature releases, product improvements and bug fixes.

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